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FAQs

What are accepted methods of payment?

You can pay for your order using AMERICAN EXPRESS, MASTERCARD, PAYPAL,VISA. All the cards listed at the bottom of the site. Your details will be secure with us. Please visit our Privacy Policy for more information on security.

Where do you ship from/Where are you based?

Our shop is based in Melbourne, Australia and our items are also shipped from Australia.

 

What are the shipping prices?

If your order is over $75 then shipping is free in Australia. If your order is over $85 then shipping is free in Europe. If your order is over $80 then shipping is free to the rest of the world countries.

Standard International shipping (rest of the world countries) (7-10 days): $15

Standard Europe shipping (varies): $20

Standard Domestic shipping (within Australia) shipping (4-5 days): $6

 

How long does my order take to arrive?

The total processing and shipping time for your order will take 20-40 days, sometimes longer due to our suppliers delay. We can not control the shipping time because it depends on the destination country's handling time and other factors,such as,customs clearance,bad weather etc.

Can I cancel my order?

If you notice that you have chosen the wrong size/put the wrong address etc please contact us immediately and we can sort it out however this needs to be done within the first 24 hours. 

What if I want a refund or return the item I received?

You can return your item for a refund or another item within 30 days. If your order exceeds 30 days, unfortunately we cannot refund or accept returns.

If your item is received damaged. Immediately email us at cactusclubshop@gmail.com and inform us, therefore we can take action.

You cannot return items that are:

Swimwear

Underwear

Worn/Damaged items

Items bought by Discount/Promo codes

What if my order is FAULTY, INCORRECT OR MISSING AN ITEM?

Email us at cactusclubshop@gmail.com immediately with your order number and what item is in wrong.